Privacy Policy

Last updated July 7, 2026

npcfix is operated by North Point Computers to provide remote technical support for customers who request help. We collect only the information needed to create, authorize, audit, and deliver a support session.

Information we may process

• Customer or business name, computer label, hostname, operating system, support code, and endpoint status.
• Technician identity, session approvals, audit events, and support reasons.
• Remote screen frames and control input while an authorized support session is active.

How it is used

We use this information to verify support requests, connect technicians, troubleshoot systems, queue approved maintenance, and maintain accountability records.

Contact

For privacy questions, call (361) 668-0599 or email support@npcfix.com.